Refund policy

Return & Refund Policy

Our goal is to ensure your complete satisfaction. Please read this policy carefully before making a purchase.

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it: unused, unworn, unwashed, and in its original packaging.
All original tags, instruction manuals, and accessories must be intact.
A copy of the original invoice/bill must be included.

The following items are generally not eligible for return/refund:

Items damaged due to misuse, neglect, or wear and tear.
Products that are explicitly marked as "non-returnable" on the product page.
Items where the original seal/packaging has been opened or tampered with (especially for products like kitchen gadgets/juicers for hygiene reasons, unless defective).

Initiate Return: Email us at admin@mycelvere.com within 7 days of delivery, stating your Order Number, the item(s) you wish to return, and the reason for the return.
Approval: We will review your request and, if approved, send you instructions on how and where to send your package or arrange for a reverse pickup (if available at your location).
Inspection: Once the returned item is received, it will undergo a quality check. This may take up to 5 business days.

If the return is approved after inspection, a refund will be processed.
The refund will be issued to your original payment method within 7-10 business days of the approval.
If the product is returned due to our error (e.g., defective or incorrect item), the full amount, including any shipping charges paid, will be refunded.
For returns requested due to a change of mind, any original shipping charges will not be refunded.